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Tue, 5 Sep 2000 16:11:01 GMT |
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Kevin Sutton and others have been discussing "appropriate" policies for
the return of cd's by store customers. I don't have any magic solution,
but I've used the same mode of operation as a customer for as long as I can
remember. The only discs I return are those which do not track correctly,
have the wrong music on the cd, or there is not cd at all in the package -
"defect" situations.
I don't return discs for the reason of not liking them. I make my buying
decisions with full knowledge of the possible outcomes and feel responsible
for living with my decisions. That's my standard, and I'm very comfortable
with it.
When I worked in a classical music department, all kinds of folks would
come in and want to return discs because they did not like the music and/or
the performance. Often, it was to return historical recordings with
remarks such as, "I never thought the sound would be so bad". What did
they expect from a 1920 recording?
Don Satz
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