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Booking online is an interesting double-edged sword. The teachers who just want a walk through self-guided visit (usually the "fieldtrip-as-day-off" ilk) are fine with online registrations. The teachers who really want to DO something prefer a live human being. Also, I once experimented with listing workshops online and having teachers book online - we found that you had to use a supermarket-style inventory software package that would count how many workshops there were booked for a particular day, when the spaces were full, etc. It was pretty removed from the person-to-person that most folks seem to want.
Beryl
On Aug 26, 2010, at 5:55 PM, Jeff Rosenblatt wrote:
> ISEN-ASTC-L is a service of the Association of Science-Technology Centers
> Incorporated, a worldwide network of science museums and related institutions.
> *****************************************************************************
>
> We are asking ourselves how much we want to push online bookings for
> school groups. I realize the value for a teacher to talk to a real
> person on the phone, and that some questions can only be answered by an
> individual, and not by a phone line, or website.
>
>
>
> My questions are: What trends do you all see for booking school groups
> online? How much of your group booking process is available online?
> What feedback have teachers given for an online booking format?
>
>
>
> Any input is greatly appreciated.
>
>
>
> --Jeff--
>
>
>
> Jeff Rosenblatt
>
> Director, Science City
>
>
>
> Union Station Kansas City, Inc.
>
> 30 W. Pershing Rd. Suite 850
>
> Kansas City, MO 64108
>
> Office: 816-460-2218
>
> [log in to unmask] <mailto:[log in to unmask]>
>
>
>
>
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Beryl Rosenthal, PhD
Executive Director, Waterworks Museum
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617.277.0065
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For information about the Association of Science-Technology Centers and the Informal Science Education Network please visit www.astc.org.
Check out the latest case studies and reviews on ExhibitFiles at www.exhibitfiles.org.
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