Thank-you for all of your comments, outrage and support regarding this rep. I'm embarrased to say that I threw his business card away (why did I need it?) and will need to search it out, then search him out. This shouldn't be too difficult. I intend to start with a verbal, setting the record straight. I will go further if necessary. Its just not my style to come at him with both guns blazing. At least not yet. Denise Parker, BA, IBCLC (La Crescenta, CA)