This is in reference to the overly aggressive NICU nurse. I would think since this Mom told you about it that you would be obligated to make an incident report on this as a patient complaint and a mismanagement of care issue. This then would go to the nursing administrator for the unit and then on Risk Management. Remember an incident report is a notification of an event or behavior that may have future ramifications. It allows administration to investigate and hopefully do a root cause analysis and help to prevent any future happenings. Most hospitals now try to find a non punitive way to reeducate someone and the concept of having that nurse follow you around is an excellent way to achieve this. It also might be more of a deterrent to future problems if its done on her day off and she doesn't get paid....but that would be management's decision. Patient's complaints are one area that are often not written up in incident reports. Hope this gives you food for thought in how to handle this....Mom may feel that by reporting this nurse she may be putting her baby at jeopardy while its still hospitalized...the incident report handles it now. Sincerely, Leanne Jewell, RNC, IBCLC, LCCE, FACCE SFl *********************************************** To temporarily stop your subscription: set lactnet nomail To start it again: set lactnet mail (or digest) To unsubscribe: unsubscribe lactnet All commands go to [log in to unmask] The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(R) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html