Lucy, once you open the bag and sterilize the new parts for the mother, you will be taking responsibility or liability for the collection kit having flaws, damage, etc. I see a problem for you if you sterilized the collection kit before she bought it. A much better thing would be to have the mother pay for the pump, then pump and dump with you as you show her how to use the pump, and then sterilize the parts at home. Medela makes those sterilizer bags, might be worth purchasing some and giving them away, or selling one at a nominal cost to appease the MD. Explain to the doctor that opening the bag and sterilizing the parts before the sale might void the warranty. Contact Medela on this -- I know many pump dealers won't take back a pump where the bags holding the plastic pieces are opened. If this is for hospitalized babies, thus the MD's concern, these mothers should be using a rental or hospital grade pump and those collection kits can come sterilized already. Just a few thoughts, Kathy Eng, BSW, IBCLC *********************************************** To temporarily stop your subscription: set lactnet nomail To start it again: set lactnet mail (or digest) To unsubscribe: unsubscribe lactnet All commands go to [log in to unmask] The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(R) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html