Oh please. This is the kind of knee-jerk reaction that drives me crazy. Maybe there is some merit to the nurse expert's legal position, but to just stop phone calls is ridiculous. What is needed, I think, are some safeguards. For example, documentation and a way to refer when needed to the primary doc. Perhaps a standard of care or protocol, for example for certain frequently encountered conditions like engorgement, nipple pain or trauma, breast pain etc. These 'triage tools' or protocols could be approved by a committee and the docs in charge. Also a safeguard should be in place as to who is making/taking the f/u calls. If it is the IBCLC then he/she already has the proper credentials, standards of care, ethical guidelines etc. I don't know that a regular staff nurse should handle the calls. I consider myself to be functioning (in a hospital/medical model) as a clinical nurse specialist. I would want to meet w/ this nurse expert and my manager to find out what exactly are the legal concerns, legal precedents that she is worried about. ["can no longer give out ANY information on the phone due to the advice of an expert nurse who was brought in to advise us on legal issues ..tell them...to come to the ER"] Laurie Wheeler, IBCLC, MN, RN New Orleans Louisiana, s.e. USA _________________________________________________________________ MSN 8 with e-mail virus protection service: 2 months FREE* http://join.msn.com/?page=features/virus *********************************************** To temporarily stop your subscription: set lactnet nomail To start it again: set lactnet mail (or digest) To unsubscribe: unsubscribe lactnet All commands go to [log in to unmask] The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(TM) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html