Hi Colleen. I read your letter to IKEA on Lactnet. Obviously the IKEA folks were out of line. But I don't think you are going to have a great effect with a letter like that. It's a rant, and that's how they'll see it. They aren't preventing you from breastfeeding all day and all night, except for the 15 minutes or whatever that you were in their store, so your emotional relationship with the child etc is pretty much beside the point. Or at least don't you think THEY will see it that way? If you just wanted to vent your feelings that letter is great; but if you actually want to persuade the IKEA management to do something, it just isn't a very effective approach, IMO. If you can write them a one-to-two page letter, on the other hand, it might actually get a response -- other than a form-letter-- from them. If you decide to do that, the best way to do it is ONE paragraph listing, TERSELY, exactly what happened -- no editorializing in this paragraph, just the facts maam. E.g, "I said X, she said Y. I went here, she followed me there, the manager said such and such." Then ONE more paragraph explaining, SUCCINCTLY, why the stuff in the first paragraph is bad (mentioning the CA statute, of course). Then finally ONE TINY paragraph requesting a prompt response about how they are going to fix this situation, and STATING -- without flourishes -- the date you intend to complain to the state attorney general if you haven't heard from them. And the "sincerely, yours," and sign off! That's something they could actually read, and that might get through their skulls. Elisheva Urbas an old hand at helping corporations wise up, so to speak *********************************************** The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(TM) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html