Wendey Check archives too for some discussions on patient satisfaction and surveys. Here is one we have used in past. TELEPHONE SURVEY Pt's name, age, Date delivered, Vag / C-section Breastfeeding prenatal educational background: e.g. LLL, class,reading material, videos, other Breastfeeding history: 1st time, 2nd time, 3rd time or more Did you receive any breastfeeding instruction in the hospital? Yes No Comments: How long did you plan to breastfeed your infant? _____________________________________________ How long did you breastfeed your infant? ___________________________________________________ Why did you stop? Did you supplement with anything (H20 / formula) while breastfeeding? Yes No When was the supplementation started? Reasons for supplementing? Describe your breastfeeding experience using this scale: negative >>>>>>>>>>>>>>>positive 1............2............3............4...........5 Would you breastfeed again? Yes No Could you give us any suggestions to improve our breastfeeding program? Laurie Wheeler, RN, MN, IBCLC Violet Louisiana, s.e. USA ________________________________________________________________________ Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com *********************************************** The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(TM) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html