Dear Pat and all, My inner city hospital in St. Paul, MN finally implemented a lactation support center in August of 1998. The patient satisfaction surveys from the spring of 1999 had never been so high! The OB service was rated over 95% percent good or very good; a HUGE improvement from the previous year. The administration gave out a glowing letter to our floor and a special pink name tag necklace to each staff member. The lactation service had been the single biggest change. I'll be there this Friday and can copy the exact rating and categories and can post them to you if you wish. Best wishes to your friend and the addition of LC staff. It's bedtime for my children..........what am I doing here at the computer??? Susan P rn ibclc Minnesota ________________________________________________________________ YOU'RE PAYING TOO MUCH FOR THE INTERNET! Juno now offers FREE Internet Access! Try it today - there's no risk! For your FREE software, visit: http://dl.www.juno.com/get/tagj. *********************************************** The LACTNET mailing list is powered by L-Soft's renowned LISTSERV(R) list management software together with L-Soft's LSMTP(TM) mailer for lightning fast mail delivery. For more information, go to: http://www.lsoft.com/LISTSERV-powered.html