I have always encouraged moms to bring back a pump that does not work well to
the store at which it was purchased. Many say that the pump is not returnable
once it is opened. If one of the smaller pumps is doing damage than that
store needs to know what they are selling.

Last week I saw a horn pump at a small drugstore. It was in very old
packaging. The pharmacist said that he does not sell many of these because
his customers want the bigger pumps. I asked why he does not take it off the
shelf! He became flustered.

Stores will take back other items if they did not work properly! I also
suggest that the mom call, write, or e-mail the company about the product.
Too many people are buying inefficient pumps and throwing them out to get a
more efficient pump. What a waste of money and resources.

I would say I talk to at least 4 moms in a 2 hour span that have bought pumps
they were unhappy about. Maybe more LC's (LLLL, nurses, etc) should promote
consumer rights.

Annette Leibovitz

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