Letter to editor and hospital:
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Regarding: "4 women arrested in breast-feeding protest outside hospital" 
 
The person or persons at Harrisburg Hospital that decided, or allowed,  that 
rightly concerned women and mothers be arrested, their babies taken from  
their arms as they are led to jail, whoever that was should be fired as quickly  
as possible. The right thing to do would have been for the hospital to send out 
 the hospital's patient advocate or customer service representative to speak 
to  the protestors, ...someone who knows how to say "please tell me about your 
 concerns, I'm listening and this is how I will follow-up....". 
 
At the very least the hospital should be able to understand that  the people 
on the sidewalk protesting were their customers. Customers  should be at least 
satisfied. Customer service *excellence* is going beyond the  customer's 
expectation. Harrisburg Hospital failed to seize a  golden opportunity to do that.
 
What a shame. Due to very poor administrative response to public  concerns a 
terrible image has been created for Harrisburg Hospital, an  image seen and 
felt throughout the nation. What a grand opportunity Harrisburg  Hospital has 
now to correct that terrible image and (unexpectedly) lead other  
non-progressive hospitals to correct outdated and inappropriate perinatal  policies or 
routines.
 
Sincerely,
 
Deborah Tobin
Springfield, Virginia
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Fairfax  County, Virginia suburbs outside the Washington DC beltway


_BestBreastfeeding.Info_ (http://www.bestbreastfeeding.info/) 

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