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Subject:
From:
"Pam Hirsch, RN, BSN, CLC" <[log in to unmask]>
Reply To:
Lactation Information and Discussion <[log in to unmask]>
Date:
Thu, 22 Apr 2004 09:33:29 -0400
Content-Type:
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Hi, Debbie:  Wishing you luck (you're going to need all you can get!) in
your new endeavors.  Don't even get me started on the issue of visitors and
brstfdg.  We expanded our visiting hours a couple of years ago under
pressure from the families, and, in my humble opinion, what a mistake!
Mothers will tell their nurses that they have questions about brstfdg and
want to see the LC, but when I come into the room, I am asked to please
come back as Aunt Susie, my sister, my neighbor, by friend, is here from
out of town visiting and, of course, they take precendence over my baby's
care and feeding.  Then on patient satisfaction surverys they complain
(fortunately, not often)that they didn't see the LC or not enough time was
spent with the LC.  And if the visitor issue were not bad enough, a few
months ago patients were given the OK to use cell phones in all areas of
the hospital, except the ICUs.  Now, when I'm doing rounds, she has her
cell phone in one ear and the land line phone in the other!  And they don't
even acknowledge that someone has walked into the room!  I have resorted to
politely requesting that mom get off the phone so that I may address her
and her baby's needs.  I've seen this same behavior directed at the MDs,
too, so I guess it's nothing personal.  Our perinatal instructors do
address mom's time management while in the hospital, helping them to set
priorities, but apparently, this info goes in one ear and out the other!
Sigh...

Pam Hirsch, RN,BSN,CLC
Clinical Lead, Lactation Services
Advocate Good Shepherd Hospital
Barrington, IL  USA

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