Andrea:  Our perinatal education co-ordinator (RN,IBCLC) calls all our moms
within a week of hospital d/c. We do about 175 deliveries/month.  She uses
a standard form, but it is basically open-ended, along the lines of how
have you/baby been doing since you've been home?. She asks 3 questions:
How are you doing?  Are you having any problems?  Is there anything I can
do for you?  There is a space at the bottom for her comments about the
phone call.  She will flag and pass on any call sheets in which there was
any patient dissatisfaction or specific issues to the appropriate manager.
She will refer more complex brstfdg questions/problems that may require
more phone time or a possible office visit to me, but usually takes care of
routine brstfdg concerns herself.  She reaches many answering machines and
leaves a message inviting the mom to call back.  She does not attempt
again, unless she knows that this mom had issues while in the hospital.
Otherwise, she relies on the mom to contact us if she does have concerns.
Moms are pleased that someone took the time to ask how they are doing, so
it's a good PR move for the hospital.  It also gives our co-ordinator a
chance to tell the mom about PP classes/services we offer thru the hospital.

Pam Hirsch, RN,BSN,CLC
Clinical Lead, Lactation Services
Advocate Good Shepherd Hospital
Barrington, IL  USA

             ***********************************************

To temporarily stop your subscription: set lactnet nomail
To start it again: set lactnet mail (or digest)
To unsubscribe: unsubscribe lactnet
All commands go to [log in to unmask]

The LACTNET mailing list is powered by L-Soft's renowned
LISTSERV(R) list management software together with L-Soft's LSMTP(R)
mailer for lightning fast mail delivery. For more information, go to:
http://www.lsoft.com/LISTSERV-powered.html