Thank you for your unique perspective, Felicia.
You said: Many of you are correct (something I noticed when I worked there)
many of the employees are around 19 and know nothing of kids and babies
(one employee was always very flustered and upset when someone would
nurse in the store, when he asked me what to do when a a mom was sitting
in 'chairs' - rocking chair displays - nursing what to do I told him to see if they
want a footstool). These really aren't the people to be helping moms with
pumps.
I like your reply to the clueless employees! :) But, I have called 4 BRU and the
ONLY people I talked to were people who had NO idea what to do with the
pumps, had had ANY training, and was never referred to anyone other than
someone more clueless than the last person.
If I can't get, knowing the questions to ask, knowing how to ask for
information (even while mimicing a Chicago Street Chick who wanted "one of
them pumper machines, ya know?") the proper person, HOW in the world can
any new mother, who doesn't even know WHO to ask for get the "proper
person." All the BRUs I called had either very young women, men and in one
case a woman who told me how she "couldn't" breastfeed or pump "A lot of
women can't." At least in my area, the people I talked to, who were supposed
to be the "Experts" had not been trained in any aspect of breastfeeding,
pumping, milk storage ect. Maybe it is different somewhere else. But, not here.
As for BRU losing a few pumps, Medela insures the pumps. Also, at BRU, the
customer is required to give their credit card number. So, BRU doesn't have to
foot the bill for lost pumps, they turn it over to Medela, who then takes the
credit card number, and if they don't get the pump returned immediately,
charges the ENTIRE pump price to the client's credit card. (Or, perhaps in
BRUs situation, they just charge the Customer the full pump price themselves.)
So, although lost pumps may sound like a way that could toss a spanner in the
works here, it really isn't. All that will happen is the Offending Customer will
find a $2,000 + charge on her next credit card bill. Neither Medela nor BRU
loses anything.
Maybe it will be a pain in the butt for BRU, filling out lost pump paper work, but
from what I have seen at the stores in our area, no one stays working in any
store long enough for it to really effect them. *sigh*
Thank you, though, for talking to your Customer Rep. Has SHE voiced her
concerns to Medela? If so, what have they said?
Still looking for more info. It would be helpful for the article I am writing if
anyone who has either contacted a BRU or Medela about this issue e mail me
off list, and let me know, briefly, what the response was, I would appreciate
this. It is going to require large numbers of people to stop this.
Thank you again.
Mary Jozwiak IBCLC, RLC, LLL
Private Practice
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