Hi Phyllis
Thanks for your feedback on documenting phone calls.
You had mentioned that keeping a file of phone consults in the lactation
office creates a 'shadow' record that HIPAA & JCAHO forbid.

If that is really true it seems to be an odd kind of regulation.
Shouldn't it be quite expected that any kind of "Medical" office to have
files of patient/client consult records including phone calls?  I mean the
whole reason for documenting the phone consult in the first place is to
keep a record of what was advised not only to "CYA" but to provide a
record for partners to refer to in the interests of keeping advice
consistent. So I am not sure why HIPAA and JACHO forbid this.

I guess I need to know what is meant by 'shadow' record. Is there some
document put out by HIPPA or JHACO that defines this term?

Many thanks

Cathy Loughman RN IBCLC











Date:         Fri, 23 Jul 2004 18:22:36 -0700
Reply-To:     Lactation Information and Discussion

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