Hi Amy,

I'm a La Leche League leader in southern MD.  I volunteer on our helpline here. The document process we use is likely similiar to yours (name, contact info, child name, date, mom's comments/concerns, and information given).  That's a great place to start.  Since you are staffing with LCs you might want to include "diagnosis" and/or treatment regimine.

Once you have hammered out exactly what you want/need to document entering it into MSAccess is a relatively simple thing to do.  First off, and MOST importantly, you need to start off with a good database design.  Once you have the design down, setting up the db is a piece of cake.  I would also strongly recommend designing some input forms for the db.  This will make it faster and easier to input information.  It will
also greatly reduce input errors.

If I have gone over your head with any of this, let me know and I will explain it more in depth.  If I can help you in anyway, just ask.

Tammy

Amy Smith wrote:

> Our nonprofit has received a grant to do Telephone Triage (ala 'Hotline') Calls for breastfeeding women in our County.  We'll be staffed by a group of volunteer Certified Lactation Educators, but we need to 1) write a protocol for answered calls and 2) document these calls using MS Access.  Anyone out there had any experience with hotlines?? La Leche League and our 'HelpLine' (information referral) have been some help.
>
> Thanks in advance,
> Amy Smith
>
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