There is the acronym RTFM (as in, excuse me please, "Read The F*&%ing
Manual") that was born of such frustrations.  It's not pretty, or
polite, but at times does fit the bill.  ;-)  Unfortunately the
undeserving and innocent also get RTFM'd at times, as well those
deserving bozos who do sign up for things without reading a word of
instructions.  Being a sysadmin in any capacity is a difficult balancing
act and some people cope better than others.  It's hard to deal with the
same simple problems over and over!

This is certainly one of the friendliest on-line communities I have ever
belonged to, and the one I model my own lists after.  Kathy B. and the
other listmoms bend over backwards to address issues without singling
anyone out.  Here's my bow of respect!

regards,
Beth
Perinatal Educator
cybergeek
--
  /\/\    Beth Johnson
 / o o\   Cosmic Wonderer
( / ^^\)  Springfield, MA USA
 \ M_M/   "Ruling a country is like cooking a small fish--
           you have to handle it with care."--Lao Tzu


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