Hi, Rose Marie:
I am a nurse practitioner/IBCLC for Kaiser Permanente, the grandaddy of
all HMOs and I subcontract with a marvelous WIC. I have trained about 12
peer counselors to do the very thing you are starting to do---phone
calls at various intervals with a line of questioning. We have had great
success with women accepting our help. You might try the peer counselor
route. A lot of good stuff is out there to help you develop a
program---ask ILCA for resources, look at the Learning Curve catalog,
ask your WIC director for all the goodies on peer counselor programs. I
couldn't do my job without my wonderful peer counselors. E-mail me
personally for our curriculum.I will need you address as well.

Rebecca Matthews, RNP, MNSc, ACCE, IBCLC