Linda Smith hit the nail on the head when she said that the key to avoiding potential law suits is the way in which we word our messages. I am forever grateful for the Human Relations Enrichment courses I took as an LLL Leader, which have gone far to ameliorate my chronic foot-in-mouth syndrome (although I still have a long way to go!) One way of answering mothers who ask about a particular pump (of which you don't think highly,) is to say that many mothers have expressed dissatisfaction with its performance and list their particular grievances. Another way is to quote surveys or studies, especially those which list potential problems, like those in Riordan and Auerbach's, "Breastfeeding and Human Lactation."
There are a number of useful opening phrases which, through constant use, are now permanently embedded in my brain. These include:
        "You might like to consider . . ."
        "A number of women I know . . ."
        "Would you feel comfortable . . ."
        "How about if you . . ."
        "Here are some other suggestions . . ."
        "Do you think that . . . would work for you?"
and the ubiquitous
        "Many mothers have found . . ."
Hope this is useful.

Norma Ritter, IBCLC, LLLL                  "If not now, when? If not us, who?"
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