>I'm sorry Colleen was harassed at IKEA -- they were out of line, obviously --
>but her letter is so far over the top that it is hard to see how it is going
>to be at all useful.
>
>Thousand-word letters of complaint just reinforce the (otherwise false) idea
>that breastfeeders are nuts.


Elisheva - correct!

There is no need to state this perfectly reasonable complaint in
anything longer than a paragraph or two.  200 words would do
it...tops.

In order to get unreasonable folks to become reasonable, you have to
be mega-reasonable yourself. Stay civil, cool, and calm, and assume
the best of people (even if, as in this case, the hostile attitudes
go up a couple of levels in the store).

We had a case here in the UK a year or so ago, not at all dissimilar,
with a large supermarket involved. The supermarket staff  probably
behaved unreasonably, but the argument about he said/she said
escalated and became so heated, with deluges of emails from all over
the place which I gather became really abusive. The facts disappeared
in the steam coming out of people's eyes and ears!

Heather Welford Neil
NCT bfc Newcastle upon Tyne UK

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