Again, I am looking to my esteemed colleagues for help in dealing
with frustrations in working with those who have power over us, but
JDGI (just don't get it).  How do you deal with people who will only
see one side of anything.  Case in point:
In a satisfaction survey, the comment was made "The LCs were
pushy."  In discussing what might have been meant by that, the
supervisor insisted that the only possible meaning was that the LCs
were trying to push mom into breastfeeding in a way she didn't want
to. I tried to say that in addition to that interpretation, it could
have been that we were "pushing" her to make time for us to talk
between her phone calls and visitors; she could have meant that she
didn't like us using hands-on to help her achieve an effective lacth
when trying to describe to her what we meant wasn't working.  She
wouldn't even acknowledge that there could be other
interpretations.  "No, this ( and only this) is what "pushy"
means."  In the same way that "feeling guilty" can ONLY mean that
someone didn't approach her correctly and caused the guilt!
ARRRGGGHHH

Thanks for the opportunity to vent.  15 months, 12 days until I'm
Medicare eligible!

Winnie

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