In a message dated 10/15/2003 10:02:49 AM Eastern Daylight Time, [log in to unmask] writes:

> Recent posts have made a very good point about letting our superiors know what we do, how we do it and the cause and effect of doing it (or not!). Sometimes it is hard to quantify
> dollars and cents, tho.


Patient psot-discharge satisfaction surveys have saved more than one LC program. Has everyone seen the survey currently being sent to women post-discharge from the postpartum unit or post-discharge for infants from NICU? Does it include questions specifically related to LC services? If yes, are they valid questions -- do they "fit" for what LCs are doing? If no, what process needs to be implemented to get a question or two included?

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