Dear L-Soft US hosting customer:

As part of our comprehensive plan for increasing the reliability of L-Soft US Hosting services (including all US-hosted EASE and ListPlex customers), we will soon be relocating our hosting and outbound SMTP servers from our offices in Landover, Maryland (just inside the I-495 Capital Beltway) to a colocation facility operated by our Internet Service Provider in the District of Columbia.

In their new highly secure location, these servers will sit directly atop our ISP's backbone, with redundant paths to the Internet, rather than on our existing single local loop that carries L-Soft's Internet pipe to the local telco central office and thence to our ISP.  In addition to the increased redundancy of connectivity to the Internet, L-Soft's primary Internet link will increase in size by approximately one-third.

A move of this kind, involving disconnection, physical moving, reconnection and testing of hardware, as well as re-routing of existing IP addresses, necessarily requires a service outage, during which US hosting services will be completely unavailable for a period of time.

All electronic mail will be queued while services are offline, and will be received, processed and sent by the respective service when it is brought back online.

L-Soft US is doing everything possible to minimize the duration of this service outage (including advance moving, connection and testing of selected hardware), and has scheduled the outage for a weekend morning which we hope will help minimize its impact on our customers.

Please mark your calendars for Saturday, October 23, 2010 from 7am through 1pm US Eastern time.  US hosting services will be brought back online from their new location as quickly as possible, and we are hoping that may be well *before* 1pm US Eastern.

Please direct any questions or concerns to L-Soft US Hosting Support at <[log in to unmask]>.
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