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Lactation Information and Discussion

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Subject:
From:
Peggy Healy <[log in to unmask]>
Reply To:
Lactation Information and Discussion <[log in to unmask]>
Date:
Tue, 16 Oct 2012 17:02:00 -0400
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I e-mailed tech support at AOL and explained the situation. They suggested some filter setting changes which I did, and they didn't work. I e-mailed them back and told them that the solutions didn't work, and got the following e-mail. Shortly after sending the requested information, I started getting LACTNET posts again. I hope other AOL subscribers have had the same result!

Peggy Healy, LCSW, IBCLC, RLC
The Art of Breastfeeding, Inc.
www.artofbreastfeeding.com

********************************************




 
Dear Peggy,
 



Thank you for writing back. We wanted to follow up regarding your previous email. 
 
We understand that you've pretty much exhausted the steps we could suggest.
 
Because of that and since we have just started receiving similar reports from other members regarding the same issue, we will be alerting our Level 2 Specialists about this problem with your account. In order for us to escalate this, we need your contact details in case they need to ask you for additional information. 
 
Please email us back with the following:

Your full Name 
Your best can-be-reached number 
The best time to call you (including your time zone)

It is imperative that we receive the above information so that we can start working on the problem.
 
Thank you for your time and patience.
 
We look forward to hearing from you.


Sincerely,

Eric
AOL Email Support



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