Mom #1:
I sold a pump to a client 2 days ago. I drove over 20 minutes to get to her
house at an odd hour and answered MANY questions. Her mother-in-law was
asking a ton of questions because she never breastfed her children. I went
over the entire product and functions.

Today the mom calls and says that she just found out the product should have
had an extra pocket and hers did not have that. I explained that that pocket
is VERY new and that once her product was used I could not take it back to
get a "pocket.' She feels like she has an "outdated" product after only a few
days!! I did explain the pump was the exact same pump "except for the pocket."

I have never had anyone act so rudely to me.

Mom #2:
Tonight a mom came to rent a pump. She had been using a hand held pump and
was having pain in her hands. She was VERY nice and glad that I could see her
at such a late hour. I answered her questions and she asked for cards to
refer me to some of her friends.

Mom#3:
This morning a mom was supposed to come over to get a pump. She has been
calling on and off for over a week. She has no idea why or how often she
wants to pump.  She just thinks she needs to have one. She got 'stuck"
shopping at the mall and her cell phone would not work to tell me she was
going to be late coming over. Now she wants to postpone the whole pump thing
and is apologizing to me. I told her that some woman NEVER pump. She could
breastfeed and then go to a movie and come home to breastfeed again. She was
did not think this was a possibility without a pump.

What a day!!!
Annette Leibovitz
Buffalo Grove, IL

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