Patricia it sounds as if your mom with sore nipples may
be depressed.
Also find oversupply problems often cause baby to pull
back in self defense and reposition after initial good latch,
to the end of the nipple,  which causes damage.
Hope your next client is more cooperative.  Always re-read
my thank-you notes when I get a client like this, to restore
my confidence.

Ruth Bacon   IBCLC   Thornhill Ontario
( cancelling everything planned today because of  heavy snowfall )