Jay Simpson wrote,

One of my clients, who bought a PNS from me,
> tellls me she needs a reciept (I forgot to give her one) so that she can
> send in "this great rebate coupon I got!"  I tried to explain to her that
it
> was all a marketing ploy, and how it worked (getting moms to use this
> company's ABM instead of another because they sent her $10, etc) but she
> said "Well, that may be true, but you know $10 is $10".  Well, she
doesn't
> need the money (and I know it isn't my place to judge that, but she
doesn't
> need the $$) and she is determined to send this damn thing in, and now
the
> company will have my business name on their list.  I am NOT happy about
> this.  Does anyone have any suggestions on a possible short letter I can
> include with her reciept when I send her one ( I have been
procrastinating
> here, she wanted it, the reciept, last week...) or should I just send her
> the reciept and forget about it?  I keep remembering the WONDERFUL line
> "What you permit, you promote" and I do not want to promote ignorance
that
> will benefit the ABM companies.


I can certainly appreciate your concern about keeping your name away from
the formula companies.  Can you give her a receipt that doesn't have your
business name on it?  That way the formula companies won't have the name of
your business and you'll make her happy too?  After all, she should receive
a receipt for something she's purchased from you.  I'd say keep her happy.
My experience has been that a satisfied mom is your best referral source
for other customers.  Just two cents from one Home Based Working Mom to
another.

Maurenne Griese, RNC, BSN, CCE, CBE
Birth and Breastfeeding Resources  http://www.childbirth.org/bbfr
Manhattan, KS  USA
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