I was really surprised to hear that some pharmacists are giving
customers a hard time about certain non-Rx products.  First of all, I've
been to U.S. supermarkets/drugstores and was surprised to find that you
can get loads of OTC meds right off the shelf.  (Here in Israel, you are
waited on by the pharmacist.)  Secondly, I don't understand why an
explanation is necessary.  Why would I have to tell
the pharmacist or clerk the purpose of my purchase?  That is an invasion
of my privacy.

I am taking a course in homeopathy.  About 80% of my classmates are
pharmacists and I have found them to be very open and inquisitive about
breast treatments.  If your client has a complaint about treatment, I'd
take it up with the management of the store (or the chain's head
office.)

Susan Nachman-Srebrnik, IBCLC
Ranana, Israel