Here's the Telephone Triage pdf from the Massachusetts Breastfeeding Coalition:
http://massbreastfeeding.org/pdf/TelephoneTriageMBC.pdf
and they've got other handouts that would probably help you not need to reinvent the wheel:
http://massbreastfeeding.org/index.php/handouts/
Also, Nancy Mohrbacher's new book for moms, Breastfeeding Solutions, has the answers for so many of the LLL calls I get. If only we could get this book in every room in the maternity ward...
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