The purse speaks louder than anything else. Are your deliveries down? Are
mom s going to the Other hospital because they get better care? Are moms
telling management that they prefer rooming in ? Letters from moms can
amzingly cause changes! Especially from parents who aren't happy with the
care they got. Patient satisfaction is the be all and end all nowdays! You
need to get a subversive campaign underway :-) I'm always telling moms who
are unhappy to write a letter. You need your local BF support group to
help. They can say things you can't :-) Pat in SNJ
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