I work as a RN/IBCLC at our local hospital. All of our patients are given a
survey of their hospital experience as well as f/u calls after discharge. We are
specific about asking: Did you feel you got enough information about
breastfeeding your baby? Did you feel you and your baby were safe at all
times? This is only a small sample. They also have a space in which to
recognize staff that went above and beyond to meet the pts needs. Also.
plenty of room for any complaints. These letters are read by the Manager and
posted. If necessary they are sent to the hospital ceo/president. HE DOES
READ THEM.
Hope this helps,
robin
***********************************************
Archives: http://community.lsoft.com/archives/LACTNET.html
To reach list owners: [log in to unmask]
Mail all list management commands to: [log in to unmask]
COMMANDS:
1. To temporarily stop your subscription write in the body of an email: set lactnet nomail
2. To start it again: set lactnet mail
3. To unsubscribe: unsubscribe lactnet
4. To get a comprehensive list of rules and directions: get lactnet welcome