There's an entire session from the LLLI 2007 Conference on this topic.
You can purchase it for a very reasonable price, complete with the 89 slides at http://www.prolibraries.com/llli/?select=sessionlist&f_conference=1
session 303. There's also a preview available.
Debbi Heffern, who has no financial interest, is just a conference-listening junkie
St. Louis, MO
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