Subject: | |
From: | |
Reply To: | |
Date: | Sun, 28 Oct 2007 00:27:59 -0700 |
Content-Type: | text/plain |
Parts/Attachments: |
|
|
This is exactly my scenario. I've put clear instructions on my site since about which emailadress to use for what questions and that any questions regarding any breastfeeding issue are seen as email consult and charged with ¤15,00.
I hardly get anymore extra emails in between and most moms ask to send a bill when they come for advice again. The message comes around quite fast
Warmly,
Gonneke, IBCLC, LLL in southern Netherlands
----- Original Message ----
From: Julie Johnson <[log in to unmask]>
To: [log in to unmask]
Sent: Sunday, October 28, 2007 4:41:19 AM
Subject: [LACTNET] setting boundaries with clients
How do you handle women who continually call you or email you asking
for advice and help? I had a mom who emailed me with low milk supply
issues and then when she was having a nursing strike. I thought simple
enough... emailed her discussing what she can do and her options. She kept
asking more questions. I kept answering them via email. Then she told
me to give her a call and like a dummy, I called to talk to her, hoping
I can get a paid consult out of it. Again this is all free of charge
thus far. Then the emails continued with questions and concerns. Then it
all stopped for a while and I thought for the future I needed to set
clearer boundaries. So I get another email from this same mom the other
day who is now having thrush problems etc and pleaded with me to help
her get the baby back to breast because the baby is refusing to nurse
AND told me to CALL her! I then emailed my prices for a home visit and
suggested that SHE call me. She emailed me again telling me that she
doesn't see how a two hour visit will help and that she would call me
when the yeast clears up. I then wrote her a letter stating that a simple
phone call or email was fine in the beginning but I needed to be
compensated for any additional time with her whether she just wanted email
or phone contact and that I had set up that option on my website. Now, I
am feeling that perhaps this is going to bite me in the butt for
future business. She tell a friend and a neighbor, etc. I am feeling
relieved that I am not volunteering any more time to her. I also referred her
to LLL. What has worked in your businesses with drawing the line
between just answering a simple question to charging for your time?
Thanks,
Julie; IBCLC
____________________________________________________________
FREE 3D MARINE AQUARIUM SCREENSAVER - Watch dolphins, sharks & orcas on
your desktop!
Check it out at http://www.inbox.com/marineaquarium
***********************************************
Archives: http://community.lsoft.com/archives/LACTNET.html
To reach list owners: [log in to unmask]
Mail all list management commands to: [log in to unmask]
COMMANDS:
1. To temporarily stop your subscription write in the body of an email:
set lactnet nomail
2. To start it again: set lactnet mail
3. To unsubscribe: unsubscribe lactnet
4. To get a comprehensive list of rules and directions: get lactnet
welcome
***********************************************
Archives: http://community.lsoft.com/archives/LACTNET.html
To reach list owners: [log in to unmask]
Mail all list management commands to: [log in to unmask]
COMMANDS:
1. To temporarily stop your subscription write in the body of an email: set lactnet nomail
2. To start it again: set lactnet mail
3. To unsubscribe: unsubscribe lactnet
4. To get a comprehensive list of rules and directions: get lactnet welcome
|
|
|