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Date: | Wed, 19 Dec 2007 15:00:52 +0100 |
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I'm with Dawn on the feedback form, rather than a complaint form. You
could base the items about breastfeeding on the Ten Steps to
Successful Breastfeeding. Example: My baby stayed in skin contact
with me until she had latched on and had her first feed; my baby was
not given anything but the breast during my stay; my baby was with me
at all times during my stay; I was advised to feed the baby when she
showed signs of hunger; staff helped me to find a good position and
showed me how babies latch within 2 hours of the birth... all of
which the women could strongly agree or disagree with.
I would like to encourage anyone planning to use a Likert scale to
have an even number of options rather than an odd one.
If respondents can choose between one and five, you will end up with a
lot of threes, because that is in the middle. If they have to choose
between one and six, they are forced to take a stand on every
question: was it a three or a four? This will give you results with
more easily discernible trends.
Rachel Myr
Kristiansand, Norway
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