The other issue of non-communication is the new procedures for 
complaints against IBCLCs. I personally think they are very good and a 
step in the right direction. But the fact that these were revised has 
not been announced to IBCLCs. We only know because someone with good 
eyes found it on the website.

As far as the lack of ethics complaints, I would suggest like the other 
writer, that the reason they are so low is that 1). the general public 
has no idea that they can complain about someone and 2). the fact that 
you can not complain anonymously or that the IBLCE doesn't even take the 
complainants name off the copies sent to the person being complained 
about, is daunting. It opens up the complainant to the wrath of the 
person they feel has harmed them or done something ethically wrong.

I made a complaint and I felt the IBCLE did nothing to protect me and 
allowed this person to retaliate.

But then I am one of those negative people who are disillusioned by the 
IBLCE and did not hear back from them with specific answer to my letter 
of concern over the SOP. So maybe take this with a grain of salt knowing 
who it comes from.

Kathy Eng, BSW, IBCLC

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