Dear Rachel, I  just listened to a tape from the 2006 ILCA convention. 
Communication Techniques: Building Blocks for Effective Interactions by 
Glenda Dickerson and now I'm listening to The Relational Teaching Model: 
Tools for Training Resistant Hospital Staff.  Funny thing is I went to the 
second sessions and I'm getting even more by relistening to tapes.  Anyway 
these are good places to start.
 First of all, just observe at your new job.  Don't jump in and say (esp as 
new grad) that YOU are doing this all wrong!  Observe what's going on, do 
what you   know how to do with your patients.  Let  staff  get to know you 
and let them see that you know how to care for mothers and babies.  Let that 
speak for itself, don't preach to  them :-)  It's a long process  and you 
are just at the beginning.
Sincerely, Pat in SNJ

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