Letters when done constuctively  can be very powerful, espectially  when 
they are mailed to the CEO and Nurse Manger. Hospitals want good public 
relations. I would suggest that this mom write a letter explaining what, 
when and who said things to her.. I would also suggest asking to talk 
directly to the Nurse Manger. Most hospitals in the US have protocals 
and policies these days that deal with Breastfeeding. In my experience 
when care concerns are brought to Nurse Managers people are spoken to. I 
would guess (but do not know for sure) that there is an IBCLC on staff 
that has raised issues, but when parents complain constructively 
administrators listen..
Good Luck
Karen Querna, RN, BSN, IBCLC
Spokane WA USA

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