I work at a community hospital and we are looking at doing a post 
discharge phone call. Our director was thinking of it as a customer 
service type of thing and the rest of us on the committee (me, the 
lactation program coord. and a couple mom/baby staff nurses) were 
thinking more along the lines of an assessment.
Those of you that do these type of phone calls, what kind of questions 
do you ask? Who makes the calls? When are they made? How often do you 
attempt to reach someone? Do you call everyone or just certain moms? 
Anything else you'd be willing to share would be greatly appreciated.

Andrea Tran RN, IBCLC
Erie, Colorado
(Boulder Community Hospital)

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