Dear Angela, your situation as your wrote about it sounds just terrible. 
This points out that all women interested in becoming IBCLC should be 
keeping written records or logs of everyone they help, how they were 
helped -- phone, in person --, the problem, the resolution, and the time it 
took. I would suggest a one page summary with mom's name and address and 
phone and the date on the top, and a summary of the problem in the middle, 
and what you suggested or did on the bottom half, along with your signature. 
There are various forms made for this, LLL and WIC has some and I am sure 
many hospitals. Another idea is to record each BF helping situation in a 
spiral notebook. These would be someone's formal and 'legal" documentation 
and would get the person ready for the real world documentation required of 
IBCLCs. We are supposed to keep written records of every contact, phone 
call, consultation, etc.

Good luck to you. Your post points out to one of the flaws of our exam 
system. I hope you can move forward and become an exam candidate.

Kathy Eng, BSW, IBCLC 

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