<<how do you document your telephone 
calls that you recieve?>>

If the mother delivered at our hospital within the last 6 months or so, we document on the back of the form that got started when she was an inpatient and that was used to make our initial follow-up call and any subsequent calls.  The forms are kept in our desk drawer in folders by the first letter of the mom's last name, so it's fairly fast to flip through and find.  After about 6 months they get filed in boxes, so if the mom of an older baby calls, or if she didn't deliver at our hospital,  we just make notes on the back of our daily report sheet.  Phone charting does not go into the medical record, but generally if we needed to find the record of a conversation, we could.  We're looking forward to when the computerized charting gets to us; hand writing all our notes is very tedious.

Becky Krumwiede, RN, IBCLC
Appleton, Wisconsin 

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