Though it's aimed at physicians, this article seemed pertinent to LCs:
http://www.medscape.com/viewarticle/484550?src=mp
"Sticking the Landing:How to Creast a Clean Ending to a Medical Visit"
talks about structuring visit, addressing the patient's emotional needs,
keeping on track, and ending gracefully and with a feeling of
accomplishment.
Margaret Wills, LLLL, IBCLC
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