> So lets say 30 calls a month leave the caller unsatisfied. Each of
> those 30 mothers may well tell someone we were useless - they may
> even tell their midwife or doctor we were useless. Sadly, the 30 who
> were unsatisfied may be more likely to spread the word about how
> useless we were than the 970 whose calls were responded to.
>
> Volunteer groups, like everyone else, are vulnerable to bad mouthing.
i realize this, & that some don't leave msg. etc. however, it is still
sad, especially to hear of 2 weeks (2 days might be better...)
fio.
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