I do a lot of phone help with my LLLL hat on, so once a mom makes an appointment for a house call, I've already covered all of the basics and gathered a great deal of information. I always need at least an hour, but am often done at 90min, because I rarely have more than one client in a day, and we can aim for when baby is most likely to be alert and hungry. I tell the families that they can call or email at any time for the next week, whenever a question pops up or they need information repeated (though I email them a copy of the "chart," so most of it is there) or just need a bit of handholding to make it through another day. Lynn Carter OFS LLLL IBCLC Missouri, USA *********************************************** Archives: http://community.lsoft.com/archives/LACTNET.html To reach list owners: [log in to unmask] Mail all list management commands to: [log in to unmask] COMMANDS: 1. To temporarily stop your subscription write in the body of an email: set lactnet nomail 2. To start it again: set lactnet mail 3. To unsubscribe: unsubscribe lactnet 4. To get a comprehensive list of rules and directions: get lactnet welcome