Yesterday I went to the Tower Records in Lincoln Center, New York. There is a new CPO CD featuring spurious Bach cantatas, I think it's Vol 3 in their ongoing series. I asked a clerk where could I find "Vol 1." He retorted back, "in the same place you found that." When I pointed out to him that the CD I had in my hands was in the new releases bin, he made a facial expression akin to "oh lord, please don't bother me," and grudingly walked over to the Bach section. I had no clue how the CD would be classified because the works really aren't by Bach. I know Tower's doesn't pay their staff much money. I know that NYC isn't the friendliest place. I learnt a long time ago just because people like Classical music, that makes them have better manners: but for a business that really relies on customer satisfaction: I think Tower's should have a better approach in training their staff. But then, can you really teach manners? And we wonder why sales are down so much. I STILL think a lot of it has to do with ill mannered clerks. My 2 cents worth. Kim Patrick Clow [log in to unmask]