To all;
In our clinic all our calls are registered somehow, All clients who have
been in the clinic so the call is charted on their chart ie.problem and
suggestions made, plus followup in clinic. Clients who have not been to the
clinic but do not really need to be seen ,conversations are documented in a
phone followup book as above. The warmline on the postpartum floor also has
a form they fill out concerning the problem, age of child, suggestions made
and possible recommendations to make appointment with family Doctor or
Breastfeeding clinics.
Attie Sandink RN. IBCLC. Burlington, ON
----- Original Message -----
From: Magda Sachs <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, May 01, 2000 3:49 AM
Subject: phone documentation
> >Could anyone who works with bf moms via helplines or phone follow-ups
share
> ideas on your method of documentation? I am struggling with this right now
> and not sure which route to go narrative, standardized form, checklist
etc.
> Input would be appreciated. Thanks, Sue<
>
> Sue, surely your method of documentation depends on what you want out of
the
> records you keep. In our organisation we have a simple grid for calls
> received in a month -- tick the issue that each woman calls with, with a
box
> for 'other'. Then at the bottom are tallyboxes for number of calls made
to
> parents, to health professionals, to other BfN members, etc. Every fifth
> caller is asked questions so that we can monitor the profile of the people
> we reach -- we worked out what we would like to know and then devised the
> questions. The form goes to all our Breastfeeding Supporters, who are
> encouraged to return it every month so we can keep rolling stats for the
> organisation.
>
> If you want to see what kinds of info we asked for and how it can be used
> there is an article in the British Journal of Midwifery, May 1999 by
> Broadfoot, Britten and Sachs on the initial results of our telephone
> helpline, based very much on the stats collected in this way.
>
> Personally I also collect phrases or words women use. For example, when
> writing a leaflet about thrush and breastfeeding it was really useful to
> have a collection of the graphic ways women use to describe the
> sensations -- see MIDIRS Dec 1998 on Breastfeeding and Thrush, Jones and
> Sachs to see how this contributed to our work on getting thrush in bf
> recognised.
>
> So -- decide what you want out and then think how to gather this in the
best
> way, I'd suggest.
>
> Magda Sachs
> Breastfeeding Supporter, BfN, UK
>
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