ISEN-ASTC-L is a service of the Association of Science-Technology Centers
Incorporated, a worldwide network of science museums and related institutions.
*****************************************************************************

The WonderLab Museum in Bloomington Indiana has used Explorer since we
opened in March 2003. We use most of the modules (gift store, inventory,
sales, events, membership, development, patron).

We have been enormously pleased by not only how well the software has worked
over this entire time, but also by how incredibly supportive the Explorer
people are. Whenever we have problems or questions about how we are using
the software, they quickly respond (within a day or so) with suggestions,
advice or reminders of stuff that we have forgotten.

In general, most problems we have experienced have been related to
ourselves, e.g., when staff have not been trained fully, or just forget
things because they are human, or stupid stuff happens such as cables coming
loose.

We have given the Explorer people suggestions and ideas, and some of these
have been implemented over time. And their annual user meetings help all
museums using Explorer to trade information, and to provide suggestions and
concerns to the company. The Explorer people are always receptive to
constructive feedback, which I cannot say about most other software
companies.

I cannot imagine a more supportive software company than Explorer.  Our
museum operations are consistently strengthened by the power that this
integrated software provides. All but one of our departments can share the
information and this has been an enormous improvement over our pre-Explorer
days.  The only department that is not tied into Explorer is the volunteer
department, and that's because there was no module for that when we first
purchased the software over 5 years ago.

They have my highest recommendation!  Hope this info is useful, and happy to
discuss this further on-list, if anyone wishes.

Catherine Olmer

Executive Director, WonderLab Museum of Science Health and Technology
308 West 4th Street, Bloomington, IN  47404
(812) 337-1337, extension 16
(812) 330-1337 fax 
[log in to unmask]
www.wonderlab.org

Professor of Physics, Indiana University
Swain West 117
Indiana University, Bloomington, IN 47405
(812) 855-0173
(812) 855-5533 Fax




On 6/2/08 6:29 PM, "Jan McKenzie" <[log in to unmask]> wrote:

> ISEN-ASTC-L is a service of the Association of Science-Technology Centers
> Incorporated, a worldwide network of science museums and related institutions.
> *****************************************************************************
> 
> We would not recommend Explorer.  If you would like details please feel free
> to contact me off list.
> 
> Jan
> 
> Jan M. McKenzie  
> Director of Museum Services
>  
> Omaha Children's Museum
> 500 South 20th Street
> Omaha, NE 68102
> M (402) 342-6164  |  D (402) 930-2347 |  F (402) 342-6165
> [log in to unmask]
> www.ocm.org
>  
> It's a Whole New Herd! DinO!saurs: A Prehistoric Expedition brings these
> ancient creatures to life with awe-inspiring dinosaurs and engaging hands-on
> activities for everyone. DinO!saurs features 13 robotic dinosaurs including
> a massive, 22-foot-long Tyrannosaurus rex and many other favorites. Open
> June 7, 2008-January 4, 2009. For more information go to www.ocm.org.
>  
>  
> 
> -----Original Message-----
> From: Informal Science Education Network
> [mailto:[log in to unmask]] On Behalf Of Sandy Henry
> Sent: Monday, June 02, 2008 2:28 PM
> To: [log in to unmask]
> Subject: Re: Admissions and reservations systems
> 
> ISEN-ASTC-L is a service of the Association of Science-Technology Centers
> Incorporated, a worldwide network of science museums and related
> institutions.
> ****************************************************************************
> *
> 
> Dear Stephen,
> 
> We use Explorer Systems and are very pleased with service and functions.
> [log in to unmask]
> 
> 
> Cassandra L. Henry
> President
> Science Spectrum
> 2579 S. Loop 289 #250
> Lubbock, TX 79423-1400
> 806/748-1040 direct
> 806/745-1115 fax
> [log in to unmask]
> ----- Original Message -----
> From: <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Monday, June 02, 2008 9:53 AM
> Subject: Re: Admissions and reservations systems
> 
> 
>> ISEN-ASTC-L is a service of the Association of Science-Technology Centers
>> Incorporated, a worldwide network of science museums and related
>> institutions.
>> 
> ****************************************************************************
> *
>> 
>> 
>> Please respond to the list.
>> 
>> Suzanne Guthrie
>> Mercy Corps - Action Center to End World Hunger
>> [log in to unmask]
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> -----Original Message-----
>> From: [log in to unmask]
>> To: [log in to unmask]
>> Sent: Mon, 2 Jun 2008 8:50 am
>> Subject: Admissions and reservations systems
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> ISEN-ASTC-L is a service of the Association of Science-Technology Centers
>> Incorporated, a worldwide network of science museums and related
>> institutions.
>> 
> ****************************************************************************
> *
>> 
>> Hi ALL,
>> Please pardon if thie question has come up a number of other times, but We
>> are interested in knowing what admissions, ticketing and reservations
>> system people are using these days. We are a large museum and do a
>> significant number of transactions, including membership, groups,
>> programs, families, etc. so somethign flexible and scalable would be of
>> particular interest. It would also be helpful to know how important you
>> find the ability to make reservations online rather than just over the
>> phone or by fax or email. Thanks.
>> 
>> 
>> Stephen Miles Uzzo, Ph.D.
>> Director, Technology
>> New York Hall of Science
>> 
>> 47-01 111th Street
>> 
>> Flushing Meadows Corona Park
>> 
>> New York 11368     U.S.A.
>> 
>> v. +1.718.699.0005 x377
>> 
>> f. +1.718.699.1341
>> 
>> http://www.nyscience.org/uzzo
>> 
>> ***********************************************************************

***********************************************************************
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