Yesterday I went to the Tower Records in Lincoln Center, New York.  There
is a new CPO CD featuring spurious Bach cantatas, I think it's Vol 3 in
their ongoing series.  I asked a clerk where could I find "Vol 1." He
retorted back, "in the same place you found that."

When I pointed out to him that the CD I had in my hands was in the new
releases bin, he made a facial expression akin to "oh lord, please don't
bother me," and grudingly walked over to the Bach section.  I had no
clue how the CD would be classified because the works really aren't by
Bach.

I know Tower's doesn't pay their staff much money.  I know that NYC isn't
the friendliest place.  I learnt a long time ago just because people
like Classical music, that makes them have better manners: but for a
business that really relies on customer satisfaction: I think Tower's
should have a better approach in training their staff.  But then, can
you really teach manners?

And we wonder why sales are down so much.  I STILL think a lot of it has
to do with ill mannered clerks.

My 2 cents worth.

Kim Patrick Clow
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