John Smyth wrote:

>However, Tower has introduced two new policies that have lured me back into
>their business.  The CDs may be $17.99, but you can exchange them, open(!),
>for a one-time credit towards another.

I have to be honest and say that I have been returning CDs at Tower for
years.  In fact, several years ago I would gather a group of unwanted CDs,
take them to the cashier at Tower and tell them I disapproved of the music
or the recording quality.  They would take ALL of the CDs back and give
me full price.  Some of these CDs were over a year old.  I used the money
to purchase other music so I guess they didn't lose any money because I
didn't make recordings of the bad CDs.  To make a long story short, this
new "1-time-only" exchange program is much more strict than what I was
accustomed to.  Maybe I was being a bad person by taking back old CDs.  I
never lied about them though, I just told Tower I didn't like the music.

One more thing regarding Tower Records.  I believe it was Mr. Sutton who
works for Tower Records (correct me if I'm wrong) and I would like to know
something of Tower's policy regarding returned music.  I returned several
titles at one Tower location only to find what I am certain are the exact
same CDs at another location.  I noticed similar marks or flaws in the CD
cases on several occasions.  I guess I don't mind so much but when I get a
bad CD it makes me think it could be a defective CD returned by someone
else.  Is this possible?

Wes Crone