Joya - nasty one, yes!  When I realize that the mother is not listening
and/or not appreciating that there is a problem and/or ignoring my
recommendations I write her a letter setting out my observations, the
implications, and repeating my recommendations to resolve the difficulty,
including seeking medical advice, so that she can be in no doubt.  If it's
urgent I hand-deliver the letter. I usually write or phone the doctor as
well.  And, like you, I document *everything*.  I find these type of
situations totally nerve-racking!  Best wishes.

Pamela, Zimbabwe