How do you handle women who continually call you or email you asking for advice and help? I had a mom who emailed me with low milk supply issues and then when she was having a  nursing strike. I thought simple enough... emailed her discussing what she can do and her options. She kept asking more questions. I kept answering them via email. Then she told me to give her a call and like a dummy, I called to talk to her, hoping I can get a paid consult out of it. Again this is all free of charge thus far. Then the emails continued with questions and concerns. Then it all stopped for a while and I thought for the future I needed to set clearer boundaries. So I get another email from this same mom the other day who is now having thrush problems etc and pleaded with me to help her get the baby back to breast because the baby is refusing to nurse AND told me to CALL her!  I then emailed my prices for a home visit and suggested that SHE call me.  She emailed me again telling me that she doesn't see how a two hour visit will help and that she would call me when the yeast clears up. I then wrote her a letter stating that a simple phone call or email was fine in the beginning  but I needed to be compensated for any additional time with her whether she just wanted email or phone contact and that I had set up that option on my website. Now, I am feeling that perhaps this is going to bite me in the butt for future business. She tell a friend and a neighbor, etc. I am feeling relieved that I am not volunteering any more time to her. I also referred her to LLL.  What has worked in your businesses with drawing the line between just answering a simple question to charging for your time?   
Thanks, 
Julie; IBCLC

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